Shipping and Delivery

Express options available at checkout. Shipping times vary depending on customs of your local country.

Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!

Estimated Shipping Times in Business Days:

Β Australia (Domestic) Express 1-3 days
Standard 3-6 days
New Zealand
Express 5-8 days
Standard 8-14 days
Taiwan
Express 5-10
Standard 10-15
Singapore
Express 2-5
Standard Β 5-10
Hong Kong
Express 5-10
Standard 10-15
Thailand
Express 5-10
Standard 10-15
Japan
Express 5-10
Standard 10-15
ROW
Standard 10-15

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For same day shipping order before 11am AEST

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.Β 

We also have sites in the United States/CanadaΒ (us.hellaheels.com) andΒ United Kingdom (uk.hellaheels.com).

Wigs

Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney. Import and duty are the customers responsibility.

For more info, check ourΒ FAQs.