Shipping and Delivery

Express options currently unavailable, please contact our customer service team at hello@clubhellaheels.com if express shipping is required and we can see what can be done.
P.O. Box / Post Locker address - Please avoid using as it might result in failed delivery.
Shipping times vary depending on customs of your local country.
You can edit your shipping address yourself within 60 minutes of order placement using the Edit Order button. After this, the order flows through to our fulfilment centre and is no longer editable. If the order has not been processed, we might still be able to edit this for you. Please send us an email to hello@clubhellaheels.com with the subject "Wrong Address". If the order has been processed, unfortunately we cannot edit the address, or guarantee to be able to recall or divert the order. We cannot compensate unless the parcel is returned to us.
Due to the current situation with import tariffs into USA, we only are not shipping orders to USA from AU Store (except PolEssentials Knee Pads). Please shop our US Store for everything else instead.

Estimated Shipping Times in Business Days:

(From the day of dispatch, not order placement)

Australia (Domestic)	Express 1-3 days Standard 3-6 days
New Zealand	Express 5-8 days Standard 8-14 days
Taiwan	Express 5-10 Standard 10-15
Singapore	Express 2-5 Standard 5-10
Hong Kong	Express 5-10 Standard 10-15
Thailand	Express 5-10 Standard 10-15
Japan	Express 5-10 Standard 10-15
ROW	Standard 10-15

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.

We also have sites in the United States (us.hellaheels.com) and United Kingdom (uk.hellaheels.com).

European Customers - shop our UK Store.

For more info, check our FAQs.