Shipping and Delivery

Express options available at checkout. Shipping times vary depending on customs of your local country.

Please note: Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!

Estimated Shipping Times in Business Days:

Australia (Domestic)	Express 1-3 days Standard 3-6 days
New Zealand	Express 5-8 days Standard 8-14 days
Taiwan	Express 5-10 Standard 10-15
Singapore	Express 2-5 Standard 5-10
Hong Kong	Express 5-10 Standard 10-15
Thailand	Express 5-10 Standard 10-15
Japan	Express 5-10 Standard 10-15
ROW	Standard 10-15

For same day shipping order before 11am AEST (Sydney Metro area only. Excludes Public Holidays and Weekends.)

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.

We also have sites in the United States/Canada (us.hellaheels.com) and United Kingdom (uk.hellaheels.com).

Wigs

Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney. Import and duty are the customers responsibility.

For more info, check our FAQs.