Shipping and Delivery

Express options currently unavailable, please contact our customer service team at hello@clubhellaheels.com if express shipping is required and we can see what can be done.
P.O. Box / Post Locker address - Please avoid using as it might result in failed delivery.
Shipping times vary depending on customs of your local country.
Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!
Due to the current situation with import tariffs into USA, we are not shipping orders to USA from AU Store. Please shop our US Store instead.

Estimated Shipping Times in Business Days:

(From the day of dispatch, not order placement)

Australia (Domestic)	Express 1-3 days Standard 3-6 days
New Zealand	Express 5-8 days Standard 8-14 days
Taiwan	Express 5-10 Standard 10-15
Singapore	Express 2-5 Standard 5-10
Hong Kong	Express 5-10 Standard 10-15
Thailand	Express 5-10 Standard 10-15
Japan	Express 5-10 Standard 10-15
ROW	Standard 10-15

For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.

We also have sites in the United States (us.hellaheels.com) and United Kingdom (uk.hellaheels.com).

For more info, check our FAQs.