Shipping and Delivery
- Express options currently unavailable, please contact our customer service team at hello@clubhellaheels.com if express shipping is required and we can see what can be done.
- P.O. Box / Post Locker address - Please avoid using as it might result in failed delivery.
- Shipping times vary depending on customs of your local country.
- Once your order has been confirmed, it is highly unlikely that our customer service staff will see any emails asking for order amendments. We are working our hardest to help you in any way we can. Please make sure you select the correct size before you check out. Thank you!
COMING SOON! Sydney Pick Up option Fridays 1-3pm: Please Select Click & Collect shipping option on checkout. Pick up address is: 10 / 34-36 Ralph Street, Alexandria, NSW 2015
Estimated Shipping Times in Business Days:
(From the day of dispatch, not order placement)
| Australia (Domestic) | Express 1-3 days Standard 3-6 days |
| New Zealand |
Express 5-8 days Standard 8-14 days |
| Taiwan |
Express 5-10 Standard 10-15 |
| Singapore |
Express 2-5 Standard 5-10 |
| Hong Kong |
Express 5-10 Standard 10-15 |
| Thailand |
Express 5-10 Standard 10-15 |
| Japan |
Express 5-10 Standard 10-15 |
| ROW | Standard 10-15 |
For international orders, knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer.
We also have sites in the United States/Canada (us.hellaheels.com) and United Kingdom (uk.hellaheels.com).
Wigs
Synthetic wigs will be dispatched within 1-2 business days, and real hair wigs are made to order so will be dispatched 1-2 weeks after order. All wigs are dispatched from Sydney. Import and duty are the customers responsibility.
For more info, check our FAQs.
🎄🎄Christmas Shipping Cut-off🎄🎄
(Please note these are guidelines, and do not guarantee delivery within that timeframe)
Australia Post
Domestic Standard - December 16th
International Standard - December 5th
Couriers Please
Domestic Standard - December 13th
*Canada Post*
All shipments with Canada Post are currently suspended due to ongoing strike, we are unable to ship to Canada during this time.
